How do I place an order?
Ordering at Dream Designers is easy. Placing your first order at Dream Designers? Just select the items you want to shop, enter your shipping address and payment information and you are home. If you need any assistance give us a call. We would love to take your order over phone.

How will my order be delivered to me?
Your order would be delivered through reputed courier, transport companies at your doorstep.

How will I know if order is placed successfully?
Once your Order is successfully placed, you will receive a confirmation email from Dream Designers . This mail will have all the details related to your order. Order details can also be viewed at My Account -> My Orders if you have placed the order on your own online.

Do you take orders over phone?
Yes. We do take orders over phone. The payment mode possible for these orders is Advance Cash(Delhi Office), Advance Cheque Payment or Net Banking (Axis Bank).

I tried placing my order using my debit card/credit card/Net Banking but the order was not successful. What happens to the money deducted from the card?
Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we unfortunately won’t be able to expedite this. Please check with your bank for more details.

If your bank informs you otherwise please get back to us. If the money has been credited to our account we would initiate refund within 3 days of your request. Receipt of the refund would however depend on the mode of payment mode chosen by you. The expected timelines are as below:

Net Banking 2-4 business days

How do I check the status of my order?
Your order status is updated to you via emails and/or sms at every step. Once your order is placed you would receive an email with your order details. Again after your order is dispatched we send you an email with your tracking details. Please check your spam and old emails for the status of your order, if you don’t see any updates. In case of any unforeseen events which delays your order you would receive a special update from our end.

How do I check the status of my order?
Your order status is updated to you via emails at every step. You can also check your order status by logging into your account on our website.

I got a confirmation call for my order. Why is that?
You receive a confirmation call for your order to verify if there isn’t any change with your order.

Can I place a bulk order for an item(s)?
Yes, In order to place a bulk order please drop a mail with your requirements and the concerned team would get back to you.

I am placing an order as a gift to my loved one. Will he/she receive the price tags and invoice?
No, the external packaging slip, invoice or product tags will not include any pricing, discount or payment information. We, however, do send the invoice without any pricing information to the recipient, to facilitate easy returns and to claim warranty, if applicable.

Can I add an item to my order after I have placed my order?
Unfortunately no, however you can simply place an another order.